Last updated: 2025-08-20
1. General Policy
At MYNEXA LLC (“Company”, “we”, “our”, or “us”), we are committed to providing high-quality digital products and professional services. Due to the nature of our business, which includes immediate delivery of downloadable products and time-based service work, our refund and cancellation policy is strict but fair. By purchasing from mynexa.net, you agree to this Refund & Cancellation Policy.
2. Digital Products (eBooks, Templates, Software, PLR, Downloads)
- All sales of digital products are final and non-refundable once the product has been delivered or accessed.
- Delivery is considered complete once a download link, access credentials, or email with product files has been provided to the customer.
- We do not accept returns, exchanges, or refunds for digital products due to their intangible nature.
- Exceptions may be made in rare cases where:
- The product was never delivered due to a technical issue (e.g., failed email delivery, broken link).
- A duplicate purchase was made in error.
- The product received is materially different from what was advertised (subject to review).
3. Services (Marketing, Consulting, Growth Solutions, Video Production, Editing)
- Refunds for service-based purchases are evaluated on a case-by-case basis.
- Clients may request a cancellation within 14 days of purchase provided that significant work has not yet been started.
- If work has already commenced, we reserve the right to issue only a partial refund (to account for time, resources, and expenses already invested).
- Once services are substantially completed or delivered (e.g., marketing campaigns launched, consulting sessions conducted, or video files delivered), no refunds will be issued.
- Refund requests must be submitted in writing to admin@mynexa.net.
4. Subscriptions and Recurring Billing (if applicable)
- Subscription payments (e.g., for ongoing services or memberships) will be billed automatically on the schedule agreed upon at checkout.
- Customers may cancel their subscription at any time. Cancellations will take effect at the end of the current billing cycle, and no partial refunds will be issued for unused portions.
- Failure to cancel a subscription before the next billing cycle will result in charges as scheduled, which are non-refundable.
5. Chargebacks
- Initiating a chargeback with your bank or payment provider without contacting us first is considered a breach of this policy.
- Any unjustified chargebacks will result in immediate suspension of your account and potential legal action to recover funds, fees, and damages.
- We encourage customers to resolve disputes directly with us by contacting admin@mynexa.net before involving their bank or credit card provider.
6. How to Request a Refund or Cancellation
If you believe you are eligible for a refund under this policy, you must submit a written request to admin@mynexa.net including the following details:
- Full name and email address used for the purchase.
- Date of purchase and order confirmation number.
- The product or service purchased.
- Reason for the refund or cancellation request.
We will review your request within 5–7 business days and notify you of the outcome via email.
7. Processing of Approved Refunds
- If a refund is approved, funds will be returned to the original payment method used at checkout.
- Refund processing times may vary depending on your bank or payment provider but typically take 5–10 business days.
- We are not responsible for delays caused by third-party payment processors.
8. Exceptions and Special Cases
- Promotional or discounted purchases may not be eligible for refunds unless required by law.
- Custom service contracts with specific deliverables may include separate refund terms, which will take precedence over this general policy.
- Force majeure events (e.g., technical outages, natural disasters, or events outside our control) do not entitle customers to refunds unless legally mandated.
9. Contact Information
If you have any questions about our Refund & Cancellation Policy, please contact us at:
Email: admin@mynexa.net
Website: mynexa.net
This Refund & Cancellation Policy was issued for mynexa.net by MYNEXA LLC on 2025-08-20.